Privacy Policy

Last updated:

1. Introduction

Welcome to Quraveo ("we", "us", "our"), operated at https://quraveo.com. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase digital products from us.

By using our website or making a purchase, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

  • Account information: Name, email address, and password when you register an account.
  • Purchase information: Name, email address, billing details, and order history when you buy a product.
  • Contact information: Name, email, subject, and message when you contact us via our contact form.
  • Communications: Any correspondence you send to our support team.

2.2 Payment Information

We do not store your full credit/debit card numbers, UPI PIN, or net banking credentials on our servers. All payments are processed securely by Razorpay Software Private Limited ("Razorpay"), our authorised payment gateway partner. When you make a payment, Razorpay may collect:

  • Payment method details (card number, UPI ID, wallet ID, etc.)
  • Transaction ID and payment status
  • Billing name and contact details

We receive only limited payment confirmation data from Razorpay, such as payment ID, order ID, transaction status, and amount paid.

2.3 Automatically Collected Information

  • IP address, browser type, and device information
  • Pages visited, time spent, and referring URLs
  • Cookies and similar tracking technologies (see Section 8)

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders for digital products
  • Deliver download links and order confirmations via email
  • Create and manage your user account and purchase history
  • Provide customer support and respond to enquiries
  • Send transactional emails (order receipts, download links, password resets)
  • Send marketing communications if you have opted in (you may unsubscribe at any time)
  • Improve our website, products, and user experience
  • Detect, prevent, and address fraud, security issues, and technical problems
  • Comply with applicable laws and regulations

4. Legal Basis for Processing

We process your personal data based on:

  • Contract performance: To deliver the digital products you purchase.
  • Legitimate interests: To improve our services, prevent fraud, and communicate with you about your orders.
  • Legal obligation: To comply with tax, accounting, and regulatory requirements.
  • Consent: For marketing communications and non-essential cookies, where applicable.

5. Sharing Your Information

We do not sell your personal information. We may share your data with:

  • Razorpay: To process payments securely. Razorpay's privacy policy is available at https://razorpay.com/privacy/.
  • Email service providers: To send transactional and support emails.
  • Hosting providers: To store and operate our website and databases securely.
  • Analytics providers: Such as Google Analytics, if enabled, to understand website usage.
  • Law enforcement or regulators: When required by law, court order, or to protect our rights.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including:

  • Account data: For the duration of your account plus a reasonable period after deletion.
  • Order and transaction records: For at least 7 years for tax and legal compliance.
  • Support communications: For up to 3 years after resolution.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including SSL/TLS encryption (HTTPS), secure password hashing, access controls, and secure download tokens. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Cookies

We use cookies and similar technologies to:

  • Keep you logged in to your account
  • Remember your preferences
  • Analyse website traffic and usage patterns

You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.

9. Your Rights

Depending on applicable law, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal retention requirements)
  • Withdraw consent for marketing communications
  • Lodge a complaint with a data protection authority

To exercise these rights, contact us at [email protected].

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us: